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Our vision is to live in a world where evidence, rather than guesses and assumptions, drives decision-making.

Customer Success Leader

Full time Chicago, USA
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We have a newly created opportunity in our Chicago office for a Customer Success Leader. Mentor a team of like minded professionals to ensure customer excellence is being delivered, whilst identifying opportunities for expanding these relationships.

About the Job

You’ll be joining some of the best and brightest in the online reporting/Dashboards/BI/Data Science space working on our app, Displayr. This is a new role for us, which will suit someone looking to blend the industry knowledge whilst constantly adding value to the customer from a user perspective but also in regards to our various offerings.

As the Customer Success Leader for Displayr, you will be responsible for:

  • Managing the complete Customer Success experience for Displayr.  This will also include the day to day office management of the Chicago team and being a solid leader/mentor/coach.
  • Leading an established and highly capable team of nine Customer Success professionals to ensure we are continuously exceeding expectations as well as effectively upselling our various offerings.
  • Whilst this is not a sales role, the successful person will be required to work closely with the sales team around any opportunities that may allow Displayr to increase its foothold in the market. Despite our geographical locations we do encourage cross pollination to ensure no opportunities are missed!

About You

Essential:

  • Experience leading a Customer Success team in a start up environment.
  • B2B SaaS background.
  • Successful in making customers happy.
  • Successful in expanding relationships with customers.
  • Highly numerate: we and our customers are all about data.
  • Strong communication skills, both written and verbal.
  • Based in Chicago with full working rights. Relocation will not be offered on this occasion.

Desirable:

  • Experience in a company selling technical software would be advantageous, but not essential.

Why work at Displayr?

Unlike at other companies, you won’t just be a cog in the machine. Everyday you’ll be able to see the decisions you make have a tangible impact. You’ll be helping people who never dreamed they ‘could do’ data science.

But that’s not all. Along with a healthy compensation package made up of a competitive base salary plus a achievable bonus, we also offer share options in the business. While Displayr grows, you’ll grow too.

So, nice job! You’ve already picked the right start up.

We believe that a workplace that welcomes a variety of perspectives, experiences and backgrounds is important and will only push us to be better. We never discriminate on the basis of gender, age, ethnic background, disability status, religion, or sexual orientation.