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Customer Success Specialist | Data Analysis & Reporting Software

Full-time Chicago, USA
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If you are a quantitative marketer researcher looking for change in direction, this is the perfect role for you. Exciting growth opportunities here at Displayr means we are now looking for an experienced, proactive and dedicated Customer Success Specialist to join our team based in Chicago!

About Us

At Displayr, our mission is to make it easier for everyone discover and share the stories in their data. We have two products we’re pretty proud of  – Q Research Software, the most advanced analysis tool designed for market researchers and Displayr, a revolutionary online data science, visualization and reporting platform.

We are a rapidly growing start-up. But don’t stress - unlike most start-ups that are 'rapidly growing', Displayr is built on the rock-solid foundation of our awesome products. The sales of Q and Displayr fund our (competitive) salaries, our (fun) team lunches and even more importantly -  allows us to keep growing safely. Our team of creative and hard-working employees has grown from 12 to 52 in the last four years.

About The Job

If you are a quantitative marketer researcher looking for change in direction, this is the perfect role for you.

Based in our Chicago office, you’ll be joining some of the best and brightest in the data science and market research space. This is a totally unique role and will suit someone looking to blend their technical knowledge and skills with their passion for helping others learn and be successful.

Reporting to the Head of Customer Success based in London, the successful candidate’s time will be split across the following:

  • Supporting Sales in all technical aspects of selling Displayr and Q.
  • Customized demonstrations. This will be done primarily through web meetings.
  • Onboarding new customers to make sure they are successful with and getting value from our products.
  • Training customers in the use of our apps. This will be done primarily through web meetings.
  • Account management of existing customers to help grow their usage of Displayr and Q

 

About You

 

Essential

  • Experience working as a hands-on Market Research Consultant.
  • At least two years' experience using either SPSS, Q, WinCross, or Survey/Desktop Reporter analyzing data. Experience using Q would be extremely advantageous.
  • Strong communication skills, both verbal and written.
  • Experience presenting to customers and prospects via Webex or alternative web based meeting platform.

 

Desirable experience

  • Experience in training, such as training new users of technology, training people on replacing existing technology/processes with new processes.
  • Experience using R or SAS.
  • Postgraduate qualification.
  • An understanding of statistics/data science.
  • Sales or pre-sales experience

 

Why work at Displayr?

Unlike at other companies, you won’t just be a cog in the machine. Everyday you’ll be able to see the decisions you make have a tangible impact. You’ll be helping people who never dreamed they ‘could do’ data science.

But that’s not all. Along with a competitive base salary, uncapped commissions and comprehensive Health and Dental Insurance, we also offer share options in the business as well as a 401k program. While Displayr grows, you’ll grow too.

We believe that a workplace that welcomes a variety of perspectives, experiences and backgrounds is important and will only push us to be better. We never discriminate on the basis of gender, age, ethnic background, disability status, religion, or sexual orientation.

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