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Our vision is to live in a world where evidence, rather than guesses and assumptions, drives decision-making.

Customer Success Specialist | Data Analysis & Reporting Software

Full-time or Part- time London, UK
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If you are a quantitative marketer researcher looking for change in direction, this is the perfect role for you. Exciting growth opportunities here at Displayr means we are now looking for an experienced, proactive and dedicated Customer Success Manager to join our remote team based in London!

About Us

At Displayr, our mission is to make it easier for everyone to discover and share the stories in their data. We have two products we’re pretty proud of  – Displayr, a revolutionary BI app (data science + data visualization), and Q, a stats package for market research.

From humble start up beginnings, we now have strong global footprints!  We are built on the rock-solid foundation of our awesome products. The sales of Q and Displayr fund our (competitive) salaries, and even more importantly - allows us to keep growing safely. Our team of creative and hard-working employees has grown from 12 to 47 in the last four years.

About The Job

If you are a quantitative marketer researcher looking for change in direction, this is the perfect role for you.

You’ll be joining some of the best and brightest in the data science and market research space. This is a totally unique role and will suit someone looking to blend their technical knowledge and skills with their passion for helping others learn and be successful.

Reporting to the Head of User Support & Enablement , you’ll be:

  • Providing technical support for Displayr and Q users – a chance to flex your creative problem-solving muscles.
  • Building interactive online dashboards and reporting solutions to illustrate the benefits of Displayr to clients.
  • Creating content to support the software (e.g. webinars, videos, blog posts, and technical documentation)

 

About You

 

Essential

  • Strong understanding of data analysis involving respondent-level data. (ideally survey data).
  • Two years' experience analyzing data and creating data visualizations in a commercial environment.
  • Technically proficient in using software (and teaching yourself how to use it) – ideally SPSS, R, Q
  • Passion for helping people learn technical skills/programming.
  • Strong communication skills, both written and verbal.
  • Based in London/UK with full working rights with the proven ability to work remotely.

 

Desirable experience

  • Analyzing survey data
  • Machine learning
  • Statistics
  • R
  • SPSS
  • JavaScript
  • Building dashboards
  • Content creation

 

Why work at Displayr?

 

Unlike at other companies, you won’t just be a cog in the machine. Everyday you’ll be able to see the decisions you make have a tangible impact. You’ll be helping people who never dreamed they ‘could do’ data science.

But that’s not all. Along with a healthy compensation package, we also offer share options in the business. While Displayr grows, you’ll grow too.

We believe that a workplace that welcomes a variety of perspectives, experiences and backgrounds is important and will only push us to be better. We never discriminate on the basis of gender, age, ethnic background, disability status, religion, or sexual orientation.