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Our vision is to live in a world where evidence, rather than guesses and assumptions, drives decision-making.

Customer Success Specialist

Full-Time London, UK
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If you are a quantitative market researcher looking for a change in direction, this is the perfect role for you. Join some of the best and brightest in the market research and data science space in this totally unique role supporting our users.

About the Job

If you are a quantitative market researcher looking for change in direction, this is the perfect role for you. If you also have experience in a market research agency’s technical team or data processing department, then all the better!

Based in our London office, you’ll be joining some of the best and brightest in the market research and data science space. This is a totally unique role and will suit someone looking to blend their technical knowledge and skills with their passion for helping others learn and be successful. Your role at Displayr will be to support our existing users of our software to successfully complete their work using our products.

The role is open both as a full time or a part time role (minimum 2.5 days per week).

Reporting to the Head of User Support & Engagement (based in Sydney, Australia), you will:

  • Answer support emails and phone calls. This will take up about 50% of your time.
  • Be assigned in the region of 100 to 150 accounts, with responsibility for encouraging them to use the products, making sure they don't churn, and related account management tasks.
  • Working on team-related operational tasks, such as creating and reviewing documentation, videos, managing support systems, working on the user advisory board, or other tasks.
  • Continually improving systems to more efficiently and effectively achieve the above.

About You
  • Experience in client-facing relationship and account management.
  • You're proactive, thinking beyond what's in front of you, and one step ahead of the current problem.
  • You treat your clients with empathy and urgency.
  • Minimum two years' experience analyzing and processing survey data and creating data visualizations in a commercial environment. Ideally you're a gun at one of SPSS, R, SAS, Q, Displayr, Tableau, or similar.
  • You pick up new software fast and are good at trouble shooting. Your colleagues come to you when they're stuck.
  • Strong communication skills, both written and verbal.
  • Ability to explain complex technical processes to a wide audience.
  • Based in London with full working rights.

Why work at Displayr?

Unlike at other companies, you won’t just be a cog in the machine. Everyday you’ll be able to see the decisions you make have a tangible impact.

But that’s not all. Along with a healthy compensation package, we also offer share options in the business. While Displayr grows, you’ll grow too.

We believe that a workplace that welcomes a variety of perspectives, experiences and backgrounds is important and will only push us to be better. We never discriminate on the basis of gender, age, ethnic background, disability status, religion, or sexual orientation.

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