Can I have a mixture of annual and pay as you go licenses?
Why/why aren’t I being charged sales tax?
Displayr collects sales tax based on nexus’s which we maintain in the United States of America. Where sales tax/VAT/GST is not charged we do not maintain any responsibility for use tax or any applicable international taxes.
Can I get a quantity discount?
Quantity discounts apply to annual licenses only. The discount is automatically applied at the checkout.
No. Annual Licenses
Can licenses be transferred?
Pay as you go and Trial licenses may not be transferred. Annual licenses may be transferred a maximum of two times a year (i.e., the named user can be changed two times a year).
How many people can we have editing documents in Displayr?
This is only limited by the number of licenses you purchase. Licenses are purchased for a specific person, and a person can only be logged in on one device at a time.
What does usage include?
Each license plan includes both editing time (edit-mode) and viewing time (view-mode).
2080 (avg. 40/week)
5200 (avg. 100/week)
2080 (avg. 40/week)
5200 (avg. 100/week)
What is view-mode?
View mode is when a document has been published to a webpage and someone views that webpage.
How is edit-mode time computed?
Whenever the app is doing a computation on your behalf, this counts towards the time. When you are looking at results, this also counts. As soon as the app goes to sleep, or you log out, the time stops.
How is view-mode time computed?
Viewing time is computed based on the number of hours that a server hosting a document is active. For example, if you have 100 people viewing the same document all for the same one hour period, this counts as one hour. If you have 100 people viewing each one of 100 different documents and each viewing for one hour, that counts as 100 hours of viewing.
How does someone view my document?
There are two ways to share your document for viewing by someone else:
Publish as a public web page. You can then send a link to the web page to anyone, and they don’t need a password to view it.
Publish as a private web page. You will need to invite people to your company account, and they will need to log in before they can view the document. They will not need a license to view documents.
What about API calls?
API calls count as view-mode time.
How can I check my usage levels for editing/authoring documents?
When you are editing a Displayr document, you will see a progress bar showing the proportion of time used (a percentage is shown on hover). If the usage is at a level that is so high that it is likely that an additional license will need to be purchased before the subscription year has completed, the progress bar will be shown in red.
If you click on the progress bar you will be taken to the Licenses page, which gives you additional information.
How can I check my usage levels for viewing of online reports?
Your Licenses page shows you how many hours of viewing time you have purchased and how many hours and minutes have been used.
When you have exceeded 50% of your annual usage, you will receive an email if your usage rate is such that you are likely to exceed your number of hours before the end of the year.
You will receive an email when your usage exceeds 80%, 90%, 95%, 99% and 100%.
When your usage exceeds 100%, your online reports will not be viewable. The viewer will see a page saying, “Additional licenses need to be purchased for this content to be viewed”.
Can my company have a central list of documents which everyone can edit?
Yes. In this case you will have a central list of documents, and a company account from which to purchase additional licenses. Contact email@example.com to set this up.
Can edit-mode hours be shared across multiple users in my company?
Yes, but only for annual licenses within a company account. For example, if you have two users, then your company is entitled to an average of 80 hours per week. The breakdown will be shown on your User Page. There is no sharing of edit-mode hours across Pay as you go and Trial licenses. Contact firstname.lastname@example.org to set this up.
Can view-mode hours be shared across multiple users in my company?
Yes, for all licenses within a company account. The total number of hours of all Trial, Pay as you go, and Annual licenses are pooled together. Contact email@example.com to set this up.
How is usage counted if you edit or view multiple documents at once?
If you edit, or view, multiple documents at once, the time in each counts towards your total usage. For example, if you are simultaneously spending 10 minutes editing two documents, this will count as 20 minutes.
How do I purchase additional viewing time?
Additional viewing time is obtained by purchasing additional licenses. For example, if you have one document, and you anticipate that it will be viewed 24 hours a day, 7 days a week, 365 days a year, this will require that you purchase two annual licenses (since one annual license will only allow 100 hours of viewing in a 168-hour week).
What happens if I add a second license half way through the year?
You can choose whether:
You want the license to be partially pro-rated in terms of both price and usage. If you add a second license half way through the year, this means that this second license is priced at half the first license, and that the average usage permitted for the entire year goes up by 50% (i.e., the total usage permitted for the entire year becomes 60 hours per week). Typically, this is appropriate if adding a new person to your team.
You want a full license, in which case you get the total annual number of hours (i.e., 52 weeks times 40 hours of editing and 100 hours of viewing), to be consumed in the remainder of the year. E.g., if you purchased half way through your annual license period, this would give you 80 hours of editing and 200 hours of viewing per week. Typically, this is appropriate if buying a license to add to the total amount of editing or viewing time for your team.
How can I limit the amount of viewing of my document?
You can limit the amount of viewing of your document by:
Limiting access to the document to specific user accounts.
Archiving projects, so that they can no longer be viewed.
What is the maximum number of people that can view a document at any one time?
A document is hosted on a single server. If you have a very simple document, it can be viewed by many thousands of people. The more functionality that you make available to users on a document, the slower it will become particularly with larger data sets.
How do educational accounts work?
To obtain educational status, sign up to Displayr with your educational institution email address. Displayr will automatically grant educational status based on your email domain (e.g., ending in .edu, .ac., etc.). If your educational institution isn’t recognized, please send an email to firstname.lastname@example.org.
Are there discounts for non-profits?
We determine this on a case-by-case basis. Typically, we only provide discounts for charities performing benign works. We typically do not provide discounts for research organizations, non-environmental political organizations, or government agencies. Please send an email to email@example.com, giving additional information about your organization.