Customer Satisfaction Analysis Tool
The Customer Satisfaction Score (CSAT) is the most straightforward measure of customer satisfaction. If used correctly, collecting your CSAT can help you identify key areas where your customers are less than satisfied. From here, you can make improvements accordingly.
Good customer satisfaction analysis tools are able to apply statistical tests to CSAT so you’ll know if changes in performance over time are real, or just random noise. Find out and dive deeper into your data with Displayr – the best customer satisfaction analysis tool in the world.
Why choose Displayr as your Customer Satisfaction Analysis Tool?
We know how important it is to you to understand your customers and what drives their loyalty. Displayr is the only tool for measuring, analyzing and visualizing your customer satisfaction yourself for free. Here are a couple reasons why:
Advanced Analytics: Ready to use Relative Importance Analysis or Linear Regression to analyze your customer satisfaction? Want to be able to use statistical modeling and machine learning to uncover the secrets to improving your Customer Satisfaction Score? Displayr has you covered.
Ease of use: Displayr can be used by everyone from the most advanced of researchers to non-technical people.
Beauty and functionality: Need to present your CSAT findings in an impressive way? You can create beautiful and interactive dashboards. Change filters with one click. Sort your CSAT by departments. Include logos, brand images and customize so it looks exactly the way you want it.
Recoding made simple: Displayr can automatically recode your data to make it easy to use in a wide range of statistical analyses. Say goodbye to time consuming manual recoding.
Statistical testing: Want to know if changes in your CSAT are actually statistically significant? Displayr is the only app that has in-built stats testing. See below for more information on stats testing!
Value: Using multiple tools to analyze and present your data? Using add on dashboarding solutions? By combining all the things you need to do, Displayr will save you from spending. Best of all, you can try Displayr for free!
The Customer Satisfaction Score
The Customer Satisfaction Score is one of the common measures of customer experience and loyalty in the world. It’s also one of the easiest to implement and analyze – and with Displayr it gets even easier.
Use our customer satisfaction analysis tool to:
- identify the areas of your business where you need to and can make improvements
- understand what drives customer loyalty
- improve customer loyalty and retention
- source and action customer feedback
Advanced Analytics and Statistical Testing
With satisfaction scores from survey data, you might be tempted to apply a linear regression. However, a modified form of regression using relative weights that’s designed to account for correlation between variables can be more reliable. Luckily, it’s super easy to do a relative importance analysis with Displayr! You can use our free template or simply use our analysis menu to select any analysis technique you want.
Visualizing and reporting your CSAT
Displayr is also a complete platform that lets you build beautiful, interactive data visualizations and dashboards for presenting your Customer Satisfaction Score and analyses. Create a correlation matrix or a scatterplot of small multiples to show your predictor variables and more! Like the analysis menu, Displayr also has a huge menu of visualizations for you to choose from.
If you really want to impress, you can create your own CSAT dashboard with Displayr. Design it to reflect your industry and brand for the ultimate CSAT dashboard.