How to provide customers with the bespoke solutions they demand in a fraction of the time
As the largest independent market research operations provider in Europe, DataExpert has gained a reputation for delivering high-quality, bespoke solutions for their clients with uncompromising levels of security.
As their reputation for creating dashboards and other tailored solutions grew, so did the workload. Demand shifted towards custom cloud-based solutions but delivered in increasingly shorter timeframes.
Countless hours were lost to creating workaround solutions in other tools. Basic actions such as maintaining brand colors and logos on a dashboard or report were needlessly complicated.
"Our customers always want everything yesterday. We needed a tool to streamline and automate repetitive actions and to make us less dependent on software developers and support teams," says Adrienn Molnár, Visual Analytics Consultant, DataExpert.
Further compounding the pain was the time spent having to context-switch between multiple software tools. Each analysis and reporting tool also had its own security standard, so ensuring compliance across multiple platforms also ate up precious time.
DataExpert was looking for solutions to quickly deliver value-added insights and bespoke solutions for their clients - without sacrificing their high standards of quality and security.