Net Promoter Score.

How Good is Your NPS? Using Industry Benchmarks
19 December 2018 | by Lucy Li

Do you know how good your Net Promoter Score is compared to your industry average? Find out the industry benchmarks of NPS for 2018 here!

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How to Analyze Your Net Promoter Score (NPS)
14 December 2018 | by Justin Yap

This article shows you four different but simple ways you can analyze, interpret and visualize your Net Promoter Score (NPS). Get started analyzing!

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How to Calculate Net Promoter Score (NPS)
14 December 2018 | by Lucy Li

The Net Promoter Score Question The beauty of NPS is that it involves only a single core question and generally a single follow up question.

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The Benefits and Limitations of Net Promoter Score + How to Overcome Them
06 December 2018 | by Lucy Li

There are benefits and limitations to measuring your Net Promoter Score (NPS). Find out what they are and how to overcome them.

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Sample Sizes for Net Promoter Score (NPS)
05 December 2018 | by Tim Ali

Need to find out what sample size you need for your Net Promoter Score (NPS) survey? Read on to find out how to calculate your NPS sample size.

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When Should You Measure Net Promoter Score (NPS)?
05 December 2018 | by Tim Ali

You might have heard a lot of about how important Net Promoter Score is. But do you know when to measure it? Read on to find out!

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CSAT vs NPS: What’s the Difference?
29 November 2018 | by Madeleine Picard

CSAT and NPS are both ways of measuring how customers feel about you. But what's the key difference between these two metrics?

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4 Reasons Why You Should Be Measuring the Net Promoter Score (NPS)
29 November 2018 | by Lucy Li

Net Promoter Score is vital for your business. Find out the four most important reasons why you should be measuring the Net Promoter Score (NPS).

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What is the Net Promoter Score (NPS)?
22 November 2018 | by Lucy Li

The Net Promoter Score (NPS) is a benchmark of customer satisfaction that assess how likely your customers are to recommend you to others.

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The NPS Recoding Trick: The Smart Way to Compute the Net Promoter Score
04 April 2017 | by Tim Bock

The Net Promoter Score is most people’s go-to measure for evaluating companies, brands, and business units. However, the the standard way of computing the NPS – subtract the

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