Net Promoter Score.

Relational versus Transactional Net Promoter Score
16 January 2019 | by Tim Ali

Wondering about the difference between relational and transactional NPS? Or when you should measure each one? Look no further!

Continue reading

Optimizing the Mobile Delivery of Your Net Promoter Score Survey
19 December 2018 | by Tim Ali

Need to find out what how to optimize the delivery of your NPS survey for the best results. Look no further, we have the answers for you!

Continue reading

How Good is Your NPS? Using Industry Benchmarks
19 December 2018 | by Lucy Li

Do you know how good your Net Promoter Score is compared to your industry average? Find out the industry benchmarks of NPS for 2018 here!

Continue reading

4 Ways to Visualize Your Net Promoter Score
14 December 2018 | by Justin Yap

This article shows you four different but simple ways you can analyze, interpret and visualize your Net Promoter Score (NPS). Get started analyzing!

Continue reading

Sample Sizes for Net Promoter Score
05 December 2018 | by Tim Ali

Need to find out what sample size you need for your Net Promoter Score (NPS) survey? Read on to find out how to calculate your NPS sample size.

Continue reading

4 Reasons Why You Should Be Measuring your Net Promoter Score
29 November 2018 | by Lucy Li

Net Promoter Score is vital for your business. Find out the four most important reasons why you should be measuring the Net Promoter Score (NPS).

Continue reading

What is the Net Promoter Score (NPS)?
22 November 2018 | by Lucy Li

The Net Promoter Score (NPS) is a benchmark of customer satisfaction that assess how likely your customers are to recommend you to others.

Continue reading

The NPS Recoding Trick: The Smart Way to Compute the Net Promoter Score
04 April 2017 | by Tim Bock

Once you have issued your customer feedback survey and collected your Net Promoter Scores, it’s time to recode your data for analysis. We’ll cover the

Continue reading