Net Promoter Score.

Relational versus Transactional Net Promoter Score
16 January 2019 | by Tim Ali

Wondering about the difference between relational and transactional NPS? Or when you should measure each one? Look no further!

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Optimizing the Mobile Delivery of Your Net Promoter Score Survey
19 December 2018 | by Tim Ali

Need to find out what how to optimize the delivery of your NPS survey for the best results. Look no further, we have the answers for you!

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How Good is Your NPS? Using Industry Benchmarks
19 December 2018 | by Lucy Li

Do you know how good your Net Promoter Score is compared to your industry average? Find out the industry benchmarks of NPS for 2018 here!

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4 Ways to Visualize Your Net Promoter Score
14 December 2018 | by Justin Yap

This article shows you four different but simple ways you can analyze, interpret and visualize your Net Promoter Score (NPS). Get started analyzing!

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Sample Sizes for Net Promoter Score
05 December 2018 | by Tim Ali

Need to find out what sample size you need for your Net Promoter Score (NPS) survey? Read on to find out how to calculate your NPS sample size.

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CSAT vs NPS: What’s the Difference?
29 November 2018 | by Madeleine Picard

CSAT and NPS are both ways of measuring how customers feel about you. But what's the key difference between these two metrics?

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4 Reasons Why You Should Be Measuring your Net Promoter Score
29 November 2018 | by Lucy Li

Net Promoter Score is vital for your business. Find out the four most important reasons why you should be measuring the Net Promoter Score (NPS).

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What is the Net Promoter Score (NPS)?
22 November 2018 | by Lucy Li

The Net Promoter Score (NPS) is a benchmark of customer satisfaction that assess how likely your customers are to recommend you to others.

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Statistical testing of net promoter score
Statistical Testing of the Net Promoter Score
20 March 2018 | by Justin Yap

How to do statistical testing of the Net Promoter Score. An informative article by Displayr's Justin Yap, including practical examples and code.

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The NPS Recoding Trick: The Smart Way to Compute the Net Promoter Score
04 April 2017 | by Tim Bock

Once you have issued your customer feedback survey and collected your Net Promoter Scores, it’s time to recode your data for analysis. We’ll cover the

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