Customer Feedback Surveys.

4 Ways to Improve Customer Feedback Metrics
30 April 2019 | by Kris Tonthat

How do you increase customer satisfaction and improve your Net Promoter Score? Here are four ways to answer those questions.

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What to do with Customer Feedback Survey Insights
21 March 2019 | by Kris Tonthat

Customer feedback should inform the busniess decisions you make. Here are a few ways to turn feedback insights into actions with Displayr.

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Analyzing Sentiment in Customer Feedback Responses
19 March 2019 | by Kris Tonthat

Sentiment analysis is a great way to process free-form text data. You can take the grunt work out of the analysis process with Displayr.

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How to Check Your Customer Feedback Analysis for Statistical Significance
19 March 2019 | by Kris Tonthat

Testing for statistical significance is an essential for of customer feedback survey analysis. Displayr handles a lot of the work behind the scenes!

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4 Visualizations For Your Customer Satisfaction Data
19 March 2019 | by Kris Tonthat

There are several ways to visualize your customer satisfaction data. Here are two visualizations that can be made with Displayr.

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How to Identify the Key Drivers of Your Net Promoter Score
19 March 2019 | by Kris Tonthat

NPS driver analysis is often seen as a daunting task. But it doesn't have to be. Displayr makes NPS driver analysis a breeze!

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Which Survey Questions Should You Include?
26 February 2019 | by Kris Tonthat

Common customer feedback metrics Customer Satisfaction score (CSAT): How satisfied are you with our service or product? Net Promoter Score (NPS): How likely are you to recommend our

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Common Mistakes of Survey Design
21 February 2019 | by Kris Tonthat

You know what you want to ask your customers, but perhaps you're unsure of how to write your survey questions. Here are the most common mistakes of survey desig...

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Why is Customer Feedback Important?
14 February 2019 | by Kris Tonthat

There are many reasons why you should be devoting resources to collecting and analyzing customer feedback. Here are the top five.

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how to measure customer feedback from surveys
How to Evaluate Customer Survey Responses
14 February 2019 | by Kris Tonthat

Find out all the ways you can measure your customer feedback from surveys.

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open or closed ended survey questions
Open-ended vs Closed-ended Survey Questions
14 February 2019 | by Kris Tonthat

When designing survey questions, the first major decision is whether to make the question open-ended or closed-ended. Here's how to decide!

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Customer Effort Score
What is the Customer Effort Score?
14 February 2019 | by Kris Tonthat

The Customer Effort Score (CES) is often overshadowed by by the Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS). But it is just as important!

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How to Analyze a JotForm Customer Survey in Displayr
31 January 2019 | by Jake Hoare

Using Displayr alongside Jotform is a breeze. Here's a step-by-step guide on how to use Displayr to analyze survey data collected through Jotform.

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What is Customer Satisfaction?
28 November 2018 | by Madeleine Picard

If you've ever purchased anything, you've likely come across the Customer Satisfaction Score (CSAT). This simple measure can help you improve your business.

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What is a Top 2 Box Score?
What is a Top 2 Box Score?
13 June 2018 | by Tim Ali

In market research, a Top 2 Box score is a common method for reporting results of categorical scale questions in which the top two responses are combined.

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