Customer Feedback Surveys.

What to do with Customer Feedback Survey Insights
21 March 2019 | by Kris Tonthat

Customer feedback should inform the busniess decisions you make. Here are a few ways to turn feedback insights into actions with Displayr.

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When to Merge Customer Feedback Survey Data
19 March 2019 | by Kris Tonthat

Take the pain out of data merging. With Displayr, you can merge your customer feedback survey data with just a click of a mouse.

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Analyzing Sentiment in Customer Feedback Responses
19 March 2019 | by Kris Tonthat

Sentiment analysis is a great way to process free-form text data. You can take the grunt work out of the analysis process with Displayr.

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How to Check Your Customer Feedback Analysis for Statistical Significance
19 March 2019 | by Kris Tonthat

Testing for statistical significance is an essential for of customer feedback survey analysis. Displayr handles a lot of the work behind the scenes!

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Top 4 Visualizations For Your Customer Satisfaction Data
19 March 2019 | by Kris Tonthat

There are several ways to visualize your customer satisfaction data. Here are two visualizations that can be made with Displayr.

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How to Identify Key Drivers in Your Net Promoter Score
19 March 2019 | by Kris Tonthat

NPS driver analysis is often seen as a daunting task. But it doesn't have to be. Displayr makes NPS driver analysis a breeze!

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How to Clean and Prepare Open-ended Feedback Data
26 February 2019 | by Kris Tonthat

Open-ended customer feedback survey data can be messy and unpredictable. Here are five ways to clean and prepare free-text feedback.

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Choosing the Perfect Survey Questions
26 February 2019 | by Kris Tonthat

Common customer feedback metrics Customer Satisfaction score (CSAT): How satisfied are you with our service or product? Net Promoter Score (NPS): How likely are you to recommend our

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Choosing the Right Time to Survey
21 February 2019 | by Kris Tonthat

When should you survey? How often should you survey? These questions are never easy to answer. Here are a few tips to help you choose the right time to survey.

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Common Mistakes of Survey Design
21 February 2019 | by Kris Tonthat

You know what you want to ask your customers, but perhaps you're unsure of how to write your survey questions. Here are the most common mistakes of survey desig...

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7 Ways to Increase Survey Response Rates
18 February 2019 | by Kris Tonthat

It's the eternal question of customer feedback surveys: how do I increase my response rates? Here are seven tips to pump up your numbers!

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How to Collect Customer Feedback
15 February 2019 | by Kris Tonthat

There are many ways to collect feedback from your customers. Everyone knows about the tradional surveys, but there are a few sources you may not have considered...

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How to Write Open-Ended Survey Questions
15 February 2019 | by Kris Tonthat

Writing open-ended survey questions can be a daunting task. Here are five tips to get you writing survey questions that will yield useful responses.

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Why is Customer Feedback Important?
14 February 2019 | by Kris Tonthat

There are many reasons why you should be devoting resources to collecting and analyzing customer feedback. Here are the top five.

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how to measure customer feedback from surveys
How to Measure Customer Feedback From Surveys
14 February 2019 | by Kris Tonthat

Find out all the ways you can measure your customer feedback from surveys.

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Customer Feedback vs. User Feedback
14 February 2019 | by Kris Tonthat

While the terms are often used interchangebly, there is a crucial difference between "user feedback" and "customer feedback." Here's why it's important!

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open or closed ended survey questions
Open-ended vs Closed-ended Survey Questions
14 February 2019 | by Kris Tonthat

When designing survey questions, the first major decision is whether to make the question open-ended or closed-ended. Here's how to decide!

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Customer Effort Score
What is the Customer Effort Score?
14 February 2019 | by Kris Tonthat

The Customer Effort Score (CES) is often overshadowed by by the Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS). But it is just as important!

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