Customer Feedback Surveys.

What to do with Customer Feedback Survey Insights
21 March 2019 | by Kris Tonthat
Customer feedback should inform the decisions you make. Here are a few ways to turn feedback insights into actions.

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When to Merge Customer Feedback Survey Data
19 March 2019 | by Kris Tonthat
The term 'data merging' probably doesn't spark joy in your life, but it's an essential part of your workload if you're working with data. Here...

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Analyzing Sentiment in Customer Feedback Responses
19 March 2019 | by Kris Tonthat
Open-ended survey responses can be difficult to analyze. Algorithms and data models that work well with numeric and multiple-choice data often struggle to make sense...

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How to Check Your Customer Feedback Analysis for Statistical Significance
19 March 2019 | by Kris Tonthat
Checking for statistical significance is a crucial part of any statistical analysis. With Displayr's built-in significance testing, separating signal from noise is a breeze.

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Top 4 Visualizations For Your Customer Satisfaction Data
19 March 2019 | by Kris Tonthat
Customer satisfaction is one of the most valuable customer feedback metrics. Here are the top four visualizations to find stories in your customer satisfaction data.

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How to Identify Key Drivers in Your Net Promoter Score
19 March 2019 | by Kris Tonthat
Doing driver analysis with your Net Promoter Score allows you to gain a deeper understanding of your customers and their responses to your survey. An...

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How to Clean and Prepare Open-ended Feedback Data
26 February 2019 | by Kris Tonthat
Open-ended responses are a crucial part of customer feedback surveys. Analyzing the responses can be costly and time-consuming, but the payoffs are clear. The responses...

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Choosing the Perfect Survey Questions
26 February 2019 | by Kris Tonthat
Deciding which questions to include in your customer feedback survey is a pivotal part of your customer-relationship strategy. A lengthy survey will result in a...

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Choosing the Right Time to Survey
21 February 2019 | by Kris Tonthat
When should you survey? How often should you survey? These are two of the most difficult questions to answer when it comes to collecting customer...

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Common Mistakes of Survey Design
21 February 2019 | by Kris Tonthat
When it comes to writing survey questions, there are many landmines to avoid. A poorly written question can decrease your response rates, muddy your data,...

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7 Ways to Increase Survey Response Rates
18 February 2019 | by Kris Tonthat
Increasing response rates is one of the most challenging tasks when it comes to customer feedback surveys. Here are sevens tips to get customers to...

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How to Collect Customer Feedback
15 February 2019 | by Kris Tonthat
You already know how valuable customer feedback is. Now it's time to go out and get some. Fortunately, there are many ways to collect valuable...

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How to Write Open-Ended Survey Questions
15 February 2019 | by Kris Tonthat
Writing open-ended survey questions is part art, part science. A well-written question can open you up to a new world of insights, while a poorly...

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Why is Customer Feedback Important?
14 February 2019 | by Kris Tonthat
Customer feedback should be at the center of your customer-relations strategy. It is not uncommon for successful companies to devote a ton of time and...

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how to measure customer feedback from surveys
How to Measure Customer Feedback From Surveys
14 February 2019 | by Kris Tonthat
There are many ways to measure customer feedback. The Customer Satisfaction Score, Net Promoter Score, and Customer Effort Score are just some of the available...

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Customer Feedback vs. User Feedback
14 February 2019 | by Kris Tonthat
The terms “customer feedback” and “user feedback” are often used interchangeably, but there is an important distinction between the two terms that we should not...

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open or closed ended survey questions
Open-ended vs Closed-ended Survey Questions
14 February 2019 | by Kris Tonthat
Survey questions can be broadly divided into two categories: open-ended and closed-ended questions. Before designing a survey, it’s important to understand the differences between the...

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Customer Effort Score
What is the Customer Effort Score?
14 February 2019 | by Kris Tonthat
Asking your customers how easy or difficult they found using your product or service is one of the most important things you can do. The...

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