Customer Feedback Surveys.

4 Ways to Improve Customer Feedback Metrics
30 April 2019 | by Kris Tonthat
Increasing customer satisfaction and improving Net Promoter Scores is something every business should strive to do. Here are four data-driven approaches to improve your customer...

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What to do with Customer Feedback Survey Insights
21 March 2019 | by Kris Tonthat
Customer feedback should inform the decisions you make. Here are a few ways to turn feedback insights into actions.

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Analyzing Sentiment in Customer Feedback Responses
19 March 2019 | by Kris Tonthat
Open-ended survey responses can be difficult to analyze. Algorithms and data models that work well with numeric and multiple-choice data often struggle to make sense...

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How to Check Your Customer Feedback Analysis for Statistical Significance
19 March 2019 | by Kris Tonthat
Checking for statistical significance is a crucial part of any statistical analysis. With Displayr's built-in significance testing, separating signal from noise is a breeze.

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4 Visualizations For Your Customer Satisfaction Data
19 March 2019 | by Kris Tonthat
Customer satisfaction is a valuable customer feedback metric. Here are the four visualizations to find stories in your customer satisfaction data.

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How to Identify the Key Drivers of Your Net Promoter Score
19 March 2019 | by Kris Tonthat
Doing driver analysis with your Net Promoter Score allows you to gain a deeper understanding of your customers and their responses to your survey. An...

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Which Survey Questions Should You Include?
26 February 2019 | by Kris Tonthat
Deciding which questions to include in your customer feedback survey is a pivotal part of your customer-relationship strategy. A lengthy survey will result in a...

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Common Mistakes of Survey Design
21 February 2019 | by Kris Tonthat
When it comes to writing survey questions, there are many landmines to avoid. A poorly written question can decrease your response rates, muddy your data,...

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Why is Customer Feedback Important?
14 February 2019 | by Kris Tonthat
Customer feedback should be at the center of your customer-relations strategy. It is not uncommon for successful companies to devote a ton of time and...

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how to measure customer feedback from surveys
How to Evaluate Customer Survey Responses
14 February 2019 | by Kris Tonthat
There are many ways to measure customer feedback. The Customer Satisfaction Score, Net Promoter Score, and Customer Effort Score are just some of the available...

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open or closed ended survey questions
Open-ended vs Closed-ended Survey Questions
14 February 2019 | by Kris Tonthat
Survey questions can be broadly divided into two categories: open-ended and closed-ended questions. Before designing a survey, it’s important to understand the differences between the...

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Customer Effort Score
What is the Customer Effort Score?
14 February 2019 | by Kris Tonthat
Asking your customers how easy or difficult they found using your product or service is one of the most important things you can do. The...

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Customer Feedback
What is Customer Feedback?
13 February 2019 | by Kris Tonthat
Customer feedback is a crucial part of almost every business. It seems simple to say that understanding your customers and users will allow you to...

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How to Analyze a JotForm Customer Survey in Displayr
31 January 2019 | by Jake Hoare
The post below contains a short survey that anybody can take; the results are then imported into Displayr and plotted. The resulting charts are embedded...

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Analyzing Customer Satisfaction Scores
09 January 2019 | by Mattias Engdahl
Having collected your customer satisfaction data, it’s time to do some analysis. Here I've outlined four common and simple methods of analyzing your customer satisfaction...

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What is Customer Satisfaction?
28 November 2018 | by Madeleine Picard
If you've ever purchased anything, you've likely come across the Customer Satisfaction Score. It's everywhere, from online stores to airports to dentists' offices. But do...

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What is the Net Promoter Score (NPS)?
22 November 2018 | by Lucy Li
The Net Promoter Score (NPS) is one of the most commonly used customer feedback metrics. With a single question, you can measure customer sentiment and...

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What is a Top 2 Box Score?
What is a Top 2 Box Score?
13 June 2018 | by Tim Ali

In market research, a Top 2 Box score is a common method for reporting results of categorical scale questions in which the top two responses

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