Customer Satisfaction.

Analyzing Customer Satisfaction Scores
09 January 2019 | by Mattias Engdahl

Depending on the structure of your customer feedback survey question, the data will usually come through on a numeric scale.  The variation may be in

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How to Analyze Trends in Customer Satisfaction
28 December 2018 | by Carmen Chan

One of the most important things you want to ensure when selling a product or service is that customer satisfaction is not deteriorating over time.

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Identifying Drivers of Customer Satisfaction
19 December 2018 | by Carmen Chan

Customer satisfaction data can be analysed using Relative Importance Analysis to identify most important factors affecting customer satisfaction.

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Customer Satisfaction: General, Product, & Attribute Questions
14 December 2018 | by Madeleine Picard

Rather than just measuring one type of customer satisfaction, it's useful to measure these three aspects of customer satisfaction.

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What is Customer Satisfaction?
28 November 2018 | by Madeleine Picard

If you've ever purchased anything, you've likely come across the Customer Satisfaction Score (CSAT). This simple measure can help you improve your business.

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