CSAT.

Analyzing Customer Satisfaction Scores
09 January 2019 | by Mattias Engdahl

Depending on the structure of your CSAT question, the data will usually come through on a numeric scale.  The variation may be in the end

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Analyzing Changes in Customer Satisfaction (+ Free Template)
28 December 2018 | by Carmen Chan

One of the most important things you want to ensure when selling a product or service is that customer satisfaction is not deteriorating over time.

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Identifying Drivers of Customer Satisfaction (+Free Template!)
19 December 2018 | by Carmen Chan

Customer satisfaction data can be analysed using Relative Importance Analysis to identify most important factors affecting customer satisfaction.

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Customer Satisfaction: General, Product, Attribute
14 December 2018 | by Madeleine Picard

Rather than just measuring one type of customer satisfaction, it's useful to measure these three aspects of customer satisfaction.

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What Else to Ask in a Customer Satisfaction Survey
13 December 2018 | by Mattias Engdahl

The goal of a Customer Satisfaction Survey is to understand not only how satisfied your customers are with your product, but also what makes them satisfied. 

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Using Customer Satisfaction to Improve Your Business
13 December 2018 | by Madeleine Picard

Most businesses collect data on customer satisfaction. It's crucial to use that customer feedback to make improvements to your business.

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Dos and Don’ts for Customer Satisfaction Surveys
07 December 2018 | by Madeleine Picard

Customer satisfaction surveys are a great way to gain valuable insight. This list of ten dos and don'ts will help you improve your surveys.

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CSAT vs NPS: What’s the Difference?
29 November 2018 | by Madeleine Picard

CSAT and NPS are both ways of measuring how customers feel about you. But what's the key difference between these two metrics?

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Introduction to CSAT
28 November 2018 | by Madeleine Picard

If you've ever purchased anything, you've likely come across the Customer Satisfaction Score (CSAT). This simple measure can help you improve your business.

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