Customer Satisfaction.

Analyzing Customer Satisfaction Scores
09 January 2019 | by Mattias Engdahl

Having collected your customer satisfaction data, it’s time to do some analysis. Here I’ve outlined four common and simple methods of analyzing your customer satisfaction

Continue reading

How to Analyze Trends in Customer Satisfaction
28 December 2018 | by Carmen Chan

One of the most important things you want to ensure when selling a product or service is that customer satisfaction is not deteriorating over time.

Continue reading

Identifying Drivers of Customer Satisfaction
19 December 2018 | by Carmen Chan

Customer satisfaction data can be analysed using Relative Importance Analysis to identify most important factors affecting customer satisfaction.

Continue reading

Customer Satisfaction: General, Product, & Attribute Questions
14 December 2018 | by Madeleine Picard

Rather than just measuring one type of customer satisfaction, it's useful to measure these three aspects of customer satisfaction.

Continue reading

What Else to Ask in a Customer Satisfaction Survey
13 December 2018 | by Mattias Engdahl

The goal of a Customer Satisfaction Survey is to understand not only how satisfied your customers are with your product, but also what makes them satisfied. 

Continue reading

Why is Customer Satisfaction important?
13 December 2018 | by Madeleine Picard

Most businesses collect data on customer satisfaction. It's crucial to use that customer feedback to make improvements to your business.

Continue reading

Dos and Don’ts for Customer Satisfaction Surveys
07 December 2018 | by Madeleine Picard

Customer satisfaction surveys are a great way to gain valuable insight. This list of ten dos and don'ts will help you improve your surveys.

Continue reading

What is Customer Satisfaction?
28 November 2018 | by Madeleine Picard

If you've ever purchased anything, you've likely come across the Customer Satisfaction Score (CSAT). This simple measure can help you improve your business.

Continue reading

Pssst... have you seen this?
Easily analyze and present your data in a whole new flexible and live way.

View Demo