Blog.

Having collected your customer satisfaction data, it’s time to do some analysis. Here I’ve outlined four common and simple methods of analyzing your customer satisfaction…

One of the most important things you want to ensure when selling a product or service is that customer satisfaction is not deteriorating over time.

Customer satisfaction data can be analysed using Relative Importance Analysis to identify most important factors affecting customer satisfaction.

Rather than just measuring one type of customer satisfaction, it's useful to measure these three aspects of customer satisfaction.

The goal of a Customer Satisfaction Survey is to understand not only how satisfied your customers are with your product, but also what makes them satisfied. 

Most businesses collect data on customer satisfaction. It's crucial to use that customer feedback to make improvements to your business.

Customer satisfaction surveys are a great way to gain valuable insight. This list of ten dos and don'ts will help you improve your surveys.

If you've ever purchased anything, you've likely come across the Customer Satisfaction Score (CSAT). This simple measure can help you improve your business.